Handle busy inboxes, recurring messages, and follow-ups without doing everything manually.
Sort incoming messages by purpose, urgency, or customer request so your team can quickly focus on conversations that need attention first and prioritize timely responses.
Convert lengthy email exchanges into concise summaries, helping teams understand key points, decisions, and pending actions without reading every message again.
Set up automated follow-up reminders and trigger next steps based on defined conditions, helping your team track unanswered enquiries and ongoing discussions.
Extract relevant details from incoming emails and pass them to connected tools, such as CRM systems or task managers, reducing repetitive copying and manual updates.
Define how emails are handled, what information matters, and which actions happen next.
Review daily emails, from customer enquiries to order updates and internal requests. Decide what should be recognized, routed, or handled automatically.
Plan how staff will view extracted details, check AI-generated replies, approve sensitive messages, and handle cases that need personal attention.
Set rules for sorting messages, drafting replies, updating records, and triggering follow-ups. Test realistic email examples to catch errors before launch.
Process email content, sender details, subject lines, and attachments to identify relevant information that can be used in downstream business tasks.
Use compatible email APIs and application integrations to trigger workflows when messages arrive, records change, or defined conditions are met.
Manage permissions for email access and automated actions, while maintaining activity records that help teams review processing results and troubleshoot issues.
Interpret message intent, identify key topics, and distinguish between enquiries, requests, complaints, and other types of business communication.
Handle recurring messages and important requests with less manual effort.
Identify incoming product or service enquiries, extract customer requirements, and route messages to the appropriate team for a timely response.
Track unanswered sales conversations, flag pending replies, and trigger follow-up reminders based on your team's rules and communication history.
Recognize incoming order-related emails, capture key reference details, and direct requests to the right process or team for timely further handling.
Identify meeting requests, extract proposed dates and times, and help prepare relevant calendar actions for review or execution through connected business tools.
Summarize lengthy email threads and highlight decisions, assigned tasks, and outstanding questions so teams can quickly understand what needs attention.
Extract relevant information from supported email attachments, such as invoices or forms, and pass the details into connected business workflows for verification.
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